At my town33, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously. This document clearly and transparently explains how we collect, use, store, and protect your personal information.
All data transmitted between your device and my town33's servers is protected by 256-bit SSL encryption — the same highest-grade security standard used by Malaysian banking institutions.
My town33 has never sold, rented, or traded your personal information to any third party for marketing or commercial purposes without your explicit consent, and never will.
My town33's privacy policy is built in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 — the primary legislation governing the processing of personal data in this country.
You have the right to access, correct, delete, and restrict the processing of your personal data. All requests will be handled within 14 business days.
Your data is stored in licensed data centres with multi-layered physical and digital security. Independent security audits are conducted quarterly by certified third parties.
You may opt out of marketing communications from my town33 at any time via your account settings or by contacting our support team.
My town33 ("we", "our platform") takes the responsibility of protecting personal data extremely seriously. This Privacy Policy explains in detail how my town33 collects, uses, discloses, stores, and protects your personal information when you use our platform and services.
This policy applies to all users and members of the my town33 platform, including those who access it via the website or mobile browser. By registering, logging in, or using any my town33 service, you agree to the collection and use of information as described in this Privacy Policy.
At my town33, we believe your trust is the foundation of our relationship — and that trust can only exist when you have a clear understanding of what we do with your data, why we need it, and how we protect it. We are therefore committed to being fully transparent in every aspect of how we handle your personal data.
The type of information we collect depends on how you interact with the my town33 platform. Below is a full overview of the data categories we may collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, identity card number (MyKad), date of birth, gender | Identity verification (KYC), membership eligibility |
| Contact Data | Email address, phone number, Malaysian residential address | Account communications, customer support |
| Financial Data | Payment methods (TnG, DuitNow, FPX), MYR transaction history | Processing deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system, session logs | Security, fraud detection |
| Usage Data | Games played, bets placed, winnings, and gameplay patterns | Platform improvement, responsible gaming |
| Communication Data | Support chat records, emails, and feedback | Complaint resolution and service improvement |
My town33 adheres to the principle of data minimisation – we only collect data that is strictly necessary for legitimate purposes. We do not collect sensitive personal information such as medical data, political views, or religious beliefs unless required by law.
My town33 collects your personal data through the following channels:
My town33 processes your personal data on valid legal grounds. The following outlines the primary purposes of our data processing and the corresponding legal basis:
My town33 will not use your data for any purpose beyond those stated above without first notifying you and obtaining your consent.
My town33 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your personal data in the following limited circumstances:
My town33 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure:
SSL/TLS 256-bit encryption for all communications between the my town33 platform and your device — including all RM deposit and withdrawal transactions.
Sensitive data such as passwords (hashed), financial information, and KYC documents are stored in encrypted form on secure servers.
Independent security audits are conducted quarterly by accredited third parties. Audit findings are used to continuously improve our security systems.
Automated monitoring systems operate around the clock to detect suspicious activity and potential security breaches.
Data Retention Period: my town33 retains your personal data for the duration your account remains active and for any additional period required by Malaysian law (typically 7 years for financial records). Once this period expires, data will be securely deleted or anonymised.
In the event of a data breach affecting your personal information, my town33 is committed to notifying the relevant authorities and informing you directly within the timeframe required by law.
The my town33 website uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.
You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the my town33 platform. For optional cookies, you can grant or withdraw consent via the privacy settings panel in your account.
Under Malaysia's PDPA 2010 and my town33's privacy commitments, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you, along with information on how it is processed.
You may request that we correct any inaccurate or incomplete personal data held in our records.
Under certain circumstances, you may request the deletion of your personal data – subject to any applicable legal retention obligations.
You may object to the processing of your data for specific purposes, including direct marketing.
You may request that we restrict the processing of your personal data under certain circumstances while a dispute is being resolved.
You may request a copy of your data in a machine-readable format for transfer to another service.
The my town33 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from children or individuals under the age of 18.
My town33 employs an age verification system during registration and reserves the right to request identity documents (such as MyKad) to verify a member's age at any time. Accounts found to have been registered by underage individuals will be closed immediately and all balances forfeited.
The my town33 platform may contain links to third-party websites or services, including game providers and payment platforms such as the official Touch 'n Go eWallet, GrabPay, or DuitNow websites. These links are provided for your convenience.
My town33 is not responsible for the privacy practices or content of third-party websites. Each third-party website has its own privacy policy, which may differ from that of my town33. We encourage you to read the privacy policy of every website you visit.
The presence of links to third-party websites does not imply that my town33 endorses or vouches for the content, products, services, or privacy practices of those sites.
My town33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or technological developments. Any significant amendments will be communicated to you through:
We encourage you to review this page periodically. Your continued use of the my town33 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way my town33 handles your personal data, you may reach us through the following channels:
Support@mytown33.biz
Response time: 3 business days
In-platform, 24/7
Response: < 2 minutes
Via customer support
Response: 14 business days
If you are dissatisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
Join 250,000+ members who already trust my town33 with their information. Your privacy is protected with 256-bit SSL, zero data selling, and full compliance with Malaysia's PDPA 2010.
Register now and enjoy 100% welcome bonus up to RM500 with the peace of mind that your privacy is always protected.