Terms & Conditions My Town33 – A Complete Guide for All Members

Welcome to my town33. This Terms and Conditions document ("Agreement") constitutes a legally binding contract between you ("Member" or "User") and my town33 ("Platform", "We"). By accessing, registering for, or using any part of the my town33 platform, you expressly and unconditionally accept all terms, conditions, policies, and guidelines set out in this document.

If you do not agree with any part of this Agreement, please stop using the my town33 platform immediately and do not register an account. Your continued use of our platform following any amendments to these Terms and Conditions constitutes your acceptance of those amendments.

These Terms and Conditions are to be read together with Privacy Policy and Responsible Gaming Policy us, all of which together form the entire agreement between you and my town33.

To be eligible to register for and use the my town33 platform, you must meet all the following eligibility requirements without exception:

• Be at least 18 years old or the legal age requirement in your state of residence, whichever is higher.
• An individual with full legal capacity to enter into a binding agreement.
• Not currently listed on the self-exclusion register of any recognised gambling platform.
• Register and use the platform in your own name – not on behalf of anyone else.
• Not prohibited by the laws or regulations of your place of residence from using online gambling services.

My town33 reserves the right to request verification documents (such as a national ID, bank statement, or other documents) at any time to verify a member's eligibility. Failure to submit the requested documents within the specified timeframe may result in the account being suspended until verification is completed.

Each individual is only permitted to register one (1) account exclusively on the my town33 platform. Holding more than one account ("multi-accounting") constitutes a serious breach of these Terms and Conditions and may result in all associated accounts being closed and all balances forfeited without notice.

Member Responsibilities Regarding Account:

• Ensure that all registration information is accurate, complete, and up to date.
• Keeping your password and login credentials confidential at all times.
• Do not share your account or login credentials with any other party.
• Report to the my town33 support team immediately if you suspect your account has been accessed without authorisation.
• Be fully responsible for all activities that occur within your account.

My town33 uses advanced detection technology to identify duplicate accounts. Should our system flag any suspicious activity, we reserve the right to suspend the accounts in question while an investigation is carried out.

My town33 accepts deposits in Malaysian Ringgit (MYR) only via the following Malaysian digital payment methods:

• Digital Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Instant Bank Transfer: DuitNow
• Internet Banking (FPX): Maybank2u, CIMB Clicks, and other major Malaysian banks

All deposits must be made from a bank account or e-wallet registered in the same member's name. my town33 does not accept third-party deposits and will reject any transaction suspected to originate from another party.

Deposited funds will be credited to your my town33 account within 3 minutes after bank verification. If funds are not credited within this period, please contact our support team with proof of transaction.

My town33 does not charge any deposit processing fees. However, your payment provider may impose their own charges, which are beyond our control.

My town33 members may withdraw their winnings at any time, subject to the following conditions:

Prior to approving your first withdrawal, my town33 reserves the right to request identity verification (KYC – Know Your Customer). This includes a copy of your identification document and proof of payment method. This process is in place to protect members and ensure winnings are paid out to the rightful account holder.

My town33 reserves the right to hold withdrawal processing that exceeds certain limits for security review purposes. In such cases, our team will contact the member within 24 hours for further information.

My town33 offers a variety of bonuses and promotions from time to time to reward our loyal members. Each bonus is subject to its own specific terms and conditions as stated on the relevant promotions page, as well as the following general provisions:

• The welcome bonus may only be claimed once only per individual sharing the same residential address, phone number, or payment method.
• All bonuses must meet the wagering requirement before any winnings can be withdrawn. Wagering requirements vary depending on the type of bonus.
• Bonuses may not be combined with other promotions unless explicitly stated in the relevant promotion's terms.
• All bonuses carry an expiry date. Any bonus left unused after the expiry period will be automatically forfeited.
• My town33 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Any attempt to abuse the my town33 bonus system — including but not limited to creating multiple accounts, employing irregular betting strategies, or colluding with other members to gain an unfair advantage — will result in the cancellation of all associated bonuses and winnings, and the closure of the account.

All games offered by my town33 – including live baccarat, blackjack, roulette, jackpot slots, fish shooting, Malaysia Super League football betting, BWF badminton, e-sports, and all other games – are subject to the following general rules:

• The results of all completed games are final and non-disputable unless there is verifiable evidence of a technical failure.
• All RNG games use a random number generator that has been certified by an independent international auditing body.
• The RTP (Return to Player) value displayed for each game represents a long-term statistical average and is not a guarantee of results for any individual session.
• In the event of a technical disruption during gameplay, my town33 will refund the wager to the member if the game outcome cannot be conclusively determined.
• Bets placed after the table has closed or the match has ended will not be accepted and will be voided.

For Sports Betting covering the Malaysia Super League, EPL, and badminton – the odds displayed at the time a bet is placed are the odds that will be used to calculate the payout, regardless of any odds changes after the bet is confirmed.

The following are strictly prohibited on the my town33 platform and may result in immediate action, including account closure without notice:

• Registering more than one account (multi-accounting)
• Using automated software, bots, or any technological tools to gain an unfair advantage
• Sharing or selling your account to another party
• Using a false identity or providing inaccurate information during registration
• Fraud, money laundering, or suspicious financial activity
• Exploiting technical errors or system inconsistencies
• Any attempt to hack, attack, or compromise the security of the platform
• Using the platform for purposes other than personal entertainment
• Threats, harassment, or abusive language directed at customer support staff

My town33 reserves the right to suspend or close the account of any member for the following reasons:

Members who wish to voluntarily close their account may contact the my town33 support team. Any valid remaining balance will be returned upon completion of verification, provided there are no outstanding disputes or ongoing investigations.

My town33 cares deeply about the well-being of our members. We believe that casino games and betting are for entertainment purposes only – not to resolve financial difficulties, not as a source of income, and not as a means of chasing losses.

The my town33 platform provides the following self-control tools to help members play responsibly:

• Daily/Weekly/Monthly Deposit Limits: Set a limit on how much you can deposit within a given period.
• Loss Limit: Set a maximum loss limit you are comfortable with for a given period.
• Session Time Limit: Limit the amount of time you spend playing in a single continuous session.
• Temporary Account Suspension: Suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the platform for a period of 6 months or permanently.

My town33 is committed to protecting the privacy and personal information of all members. Your personal data is processed in accordance with Privacy Policy our detailed policy and is subject to applicable data protection laws in Malaysia.

In summary, my town33 collects and processes your personal data for the following purposes:

• Identity verification and member eligibility (KYC process)
• Processing of deposits, withdrawals, and other financial transactions
• Delivery of gaming services and customer support
• Compliance with legal and regulatory requirements
• Fraud detection and prevention, and anti-money laundering
• Platform improvements and user experience

My town33 will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. All data is protected with 256-bit SSL encryption and stored on secure servers that are regularly audited.

To the extent permitted by applicable law, my town33 shall not be liable for:

• Any financial losses incurred during or as a result of using the platform, including in-game losses.
• Service disruptions, technical failures, or downtime beyond our reasonable control.
• Losses arising from unauthorised access to your account due to your failure to keep your password secure.
• Acts or omissions of third-party providers, including game providers, payment providers, or internet networks.
• Any investment or financial decisions made based on information obtained from our platform.

My town33 reserves the right to modify, add, or amend these Terms and Conditions at any time at our sole discretion. Members will be notified of significant changes through:

• An in-platform notification upon your next login
• By email to your registered email address (if you have opted in to receive emails)
• Updates to this Terms and Conditions page with the new amendment date

Your continued use of the my town33 platform after any amendments take effect constitutes your acceptance of the revised terms. If you do not agree with any amendments, please stop using the platform and contact our customer support team to close your account.

The current version of these Terms and Conditions is the version displayed on this page as of the date of your use. The last updated date is shown at the top of this document.

If you have any questions, concerns, or feedback regarding these Terms and Conditions or the general operation of the my town33 platform, please reach out to our team:

For account-related enquiries, please provide your account number and relevant details about the issue to help our team resolve your request more quickly and accurately.